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What’s in a Name?

Portland, Maine

I recently received a communication from a managed care company offering access to online provider services. I was assigned the temporary password "Congoarmpit"!

Without waiting for a permanent password (Scumbucket? Deepdungpile?), I called the company’s provider number to clarify whether the insult was intentional, which the person with whom I spoke effusively denied. Perhaps other psychiatrists might have first called an attorney?

I’m wondering whether the software of increasingly powerful managed care companies is betraying a growing disdain for patients and psychiatrists that no amount of chatty newsletters and other smarmy provider communications can conceal.

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